Merchandise Returns & Refunds

If you have any questions about the following policies, or would like clarification, please call us at 937-938-5009 or email adventure@greatmiamioutfitters.com.

RETURN/REFUND POLICY
Thank you for making your purchase with us we sincerely appreciate your business! If for any reason you need to return/exchange/warranty an item(s) you bought through us, our policy is below.

REGULAR PRICED & SALE ITEM(S)
– LIKE SOLD CONDITION items must be returned within thirty (30) days of receipt with proof of purchase for full refund. Refund will be issued using the same tender of payment as on the original purchase. After 30 days a store credit or exchange will be issued.

CLEARANCE ITEM(S)
 – LIKE SOLD CONDITION items have 7 days for full refund with proof of purchase. Refund will be issued using the same tender of payment as on the original purchase. After 7 days a store credit or exchange will be issued. (Clearance items are indicated with a price ending with .99)

ONLINE ORDERS
– Fill out the return/exchange sheet included in your package and ship the item back to us. There is no refund on shipping to or from the store. We will refund your credit card after receipt of the item(s) (per the conditions stated above). You will receive an e-mail confirmation of the refund.
– You can also return/exchange your item(s) in person at the store (per the conditions stated above).

• NO returns or refunds on:
 – Kayaks, Canoes and SUPs.
 – Food items.
 – Any hygienic concerning products for re-sell.
 – Climbing and safety devices or items.
 – Canister fuel.
 – Consignment or used items.
 – All open or used car racks/accessories/components.

WARRANTY/GUARANTEES
We understand that there may be a defect with the product you purchased, if that is the case or you are not sure contact us and we will start the process of getting you taken care of. Ordinary wear and tear or damage caused by improper use or accidents are not covered.

*If you do not have these criteria met all you need to do is be honest, contact us and let us see how we can best help you!

Great Miami Outfitters, LLC reserves the right to change these policies at any time without notice.
REV. 11/2020